Claims

 Do you have a complaint?

 You can submit your complaint via:

Email: contacto@merkimarket.com

Web contact form: Contact

Postal mail: C/ Princesa 31 Planta 2, puerta 3, 28008 Madrid

WhatsApp: 623-977-983

Internal procedure:

We acknowledge receipt of all complaints within a maximum of 48 hours. 

The corresponding department will analyze your case and we will provide a reasoned response within 10 business days.

 Out-of-court resolution:

Currently, our company is not party to any specific code of conduct or out-of-court dispute resolution system, beyond the indicated European platform.

If your complaint is not resolved satisfactorily, you can use the European Union's online dispute resolution platform:
https://ec.europa.eu/consumers/odr