Support and FAQ

At MerkiMarket, we offer a wide range of bathroom and kitchen products, including toilets, sinks, taps, showers, furniture and decorative items. We work with renowned brands such as Roca and Inex Products to ensure the best quality and design in each item.

To shop at MerkiMarket, simply browse our product categories, select the item you are interested in, choose your desired options (such as color or size), and click "Add to Cart." Then, follow the checkout process to complete your purchase. You can also create an account to facilitate future purchases and access your orders.

Yes. You have 14
calendar days from receipt to return it without penalty and without
the need for justification. You only need to make sure you have not used the product
beyond simply checking its operation. Return costs are at your expense, except in case of manufacturing defect.

To request a return, contact us or fill out the withdrawal form.
We will refund the amount paid, including ordinary shipping costs,
within a maximum of 14 days.

Yes. All products come with a 3-year legal guarantee from delivery, in accordance with the law. Should there be any lack of conformity, you may request repair, replacement, price reduction, or contract termination free of charge.

Repairs, replacements, and returns are at no cost to you and are carried out within a reasonable timeframe, including pickup and delivery if necessary.

For more details on your rights and warranty conditions, please consult our Terms and Conditions.

You can submit your claim
through:

Email: contacto@merkimarket.com

Web contact form: Contact

Postal mail: C/ Princesa 31 Planta
2, puerta 3, 28008 Madrid

WhatsApp: 623-977-983

Internal procedure:

We acknowledge receipt of all complaints within a maximum of 48 hours.

The corresponding department
will analyze your case and provide a reasoned response within 10 business days.

Out-of-court settlement:

Our company is not currently adhering to any code of conduct or specific out-of-court
dispute resolution system, other than the European platform indicated.

If your claim is not resolved
satisfactorily, you can go to the European Union's online dispute resolution
platform:https://ec.europa.eu/consumers/odr