Refund Policies

Is it possible to return an item?

If our product didn't meet your expectations or you no longer need it, don't worry. We've designed an easy and clear return process to make everything quick and hassle-free.
Find all the necessary information and steps to follow here. We're here to help you!

 
When can I return an order?

The return request must be made no later than 14 days after the package delivery date.
 
An item can be returned when:
 

The item has been inspected/tried in the same way you would in a physical store.
It is not a personalized product. In the case of personalized products, it is essential to understand that these items are manufactured specifically according to your indications and requirements. This policy is due to the special and unique nature of such products, designed exclusively for you.

This detailed information about personalization will be indicated in the description of each corresponding product.

Is there a cost for a return? At Merki Market, we want you to shop with complete peace of mind. That's why we do not apply any handling fees for returns.
Only the cost of transportation to return the product to the original warehouse is borne by the customer, whether you send it by your own means or with our logistics. Our goal is always to offer a clear, transparent shopping experience with the best possible service before, during, and after your order.

 
How can I request a return?

By sending an email to contacto@merkimarket.com indicating which product or products you wish to return.