Refund Policies

Is it possible to make a return?

If our product did not meet your expectations or you no longer need it, don't worry. We have designed an easy and clear return process so that everything is quick and hassle-free.
Find all the necessary information and steps to follow here. We are here to help!

 
When can I return an order?

The return request must be made no later than 14 days after the package delivery date.
 
An item can be returned when:
 

The item has been viewed/tried in the same way as it would be in a physical store.
It is not a customized product. In the case of customized products, it is essential to understand that these items are manufactured specifically according to your indications and requirements. This policy is due to the special and unique nature of such products, designed exclusively for you.

This detailed information about customization will be indicated in the description of each corresponding product.

Does a return have a cost? At Merki Market, we want you to shop with complete peace of mind. That's why we do not apply any handling fees for returns.
Only the cost of transport to return the product to the original warehouse is borne by the customer, whether you send it by your own means or with our logistics. Our goal is to always offer a clear, transparent shopping experience with the best possible service before, during and after your order.

 
How can I request a return?

By sending an email to contacto@merkimarket.com indicating which product or products you wish to return.