Support and FAQ
At MerkiMarket, we offer a wide range of bathroom and kitchen products, including toilets, sinks, taps, showers, furniture and decorative items. We work with renowned brands such as Roca, Cecotec and Imex Products to ensure the best quality and design in every item.
To shop at MerkiMarket, simply browse our product categories, select the item you are interested in, choose your desired options (such as color or size), and click "Add to Cart." Then, follow the checkout process to complete your purchase. You can also create an account to facilitate future purchases and access your orders.
Yes. You have 14 calendar days from receipt to return it without penalty and without having to give a reason. Just make sure you have not used the product beyond simply checking that it works. Return costs are at your expense, except in the case of a manufacturing defect.
To request the return, contact us or fill in the withdrawal form.
We will refund the amount paid, including standard shipping costs, within a maximum of 14 days.
Yes. All products come with a 3-year legal warranty from delivery, in accordance with the law. If there is any lack of conformity, you can demand free repair, replacement, a price reduction or termination of the contract.
Repairs, replacements and returns cost you nothing and are carried out within a reasonable time, including pickup and delivery if necessary.
For more details on warranty rights and conditions, see our Terms and Conditions.
You can submit your claim
through:
Email: contacto@merkimarket.com
Web contact form: Contact
Postal mail: C/ Princesa 31 Planta
2, puerta 3, 28008 Madrid
WhatsApp: 623-977-983
Internal procedure:
We acknowledge receipt of all complaints within a maximum of 48 hours.
The corresponding department
will analyze your case and provide a reasoned response within 10 business days.
Out-of-court settlement:
Our company is not currently adhering to any code of conduct or specific out-of-court
dispute resolution system, other than the European platform indicated.
If your claim is not resolved
satisfactorily, you can go to the European Union's online dispute resolution
platform: https://ec.europa.eu/consumers/odr
